Professional Services

In addition to First Line support which is covered in your service contract, most of our Partners offer an array of billable Professional Services, which complete the support package. Some of the professional services offered by our Partners include:

• System Review and Analysis
• Implementation and Configuration
• Data Migration
• Customization
• Training
• Professional/Technical Support

System Review and Analysis

Consult with your chosen Partner to define the right solution and functionality required to achieve your business objectives. Our Partners have industry specific as well as general ERP market experience and knowledge, positioning them to best consult on business strategy and processes. This will ensure that your business needs are covered in the implementation of the Priority solution. Ongoing consultation will ensure that Priority can keep up with your business and meet your present requirements, as well as the challenges and goals you will face in the future.

Implementation and Configuration

Our Partners are well versed in implementation methodology. Using their own experience as well as Priority tools and methodologies, they will effectively implement Priority in your organization. As part of the implementation process, our Partners will spend time working with you to understand your business processes, in order to implement and automate as much as possible and improve your productivity. Using built-in Business Process Management tools, processes can be mapped and business rules enforced. Expectations, specifications, timelines and costs can all be managed effectively in the implementation process. Ask our partners for references!

Data Migration

Using Priority tools as well as their hands-on experience, our Partners can effectively help migrate your existing data to the Priority platform. Our Partners are all knowledgeable on how to minimize the risk of data loss as well as minimize threats to data integrity. Working together, our Partners can help you quickly and effectively migrate your data, so that you are up and running with minimal interruption using the Priority software.

Customization

All businesses are unique, and some may require that the Priority system be tweaked to suit a particular requirement or business practice. Our Partners are your first line of support for such customizations, and will help you clearly define the requirement, determine if an implementation solution will be effective, and if not, will then will work on developing the solution to the requirement.

Training

An investment in education can be one of the most important factors in the success of an ERP installation. Comprehensive training sessions for all levels of users in your company can ensure that your team maximizes use of the Priority software, resulting in greater productivity and comfort in the operating the ins-and-outs of the program. With partners offering a range of training options including on-site individual training, class-room oriented courses, remote e-learning options and more, you can choose the training option that best suits your needs and your budget.

Professional/Technical Support

The purpose of these services is to enable you, the customer, to focus on your core business and let our Partners help you with the software that helps make that business tick. We encourage you to build a long term relationship with one of our Partners, so that they can "get inside your business" and advise on new features and advantages that come with product upgrades. Many of our consultants can help you plan out use of Priority in line with the changing needs of your business. Professional/technical services and support will not only enable you to implement Priority effectively, but also ensure that you are always working with the system at peak performance.

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